FAQs

Flat rate of $4.95. Any order over $35 will receives free shipping. Special shipping offers apply to U.S. orders only. Learn More
W3LL PEOPLE does not accept international orders and can only ship within the United States (all 50 states, Washington DC, U.S. P.O. Boxes, U.S. territories and APO/FPO addresses). Learn More
For orders over $75, shipping is complimentary. Otherwise, shipping to Canada is $24.
Yes. The weight of the items ordered do not have an impact on shipping cost.
Samples are approximately 1 gram and provide 1 day of product use.
To check the latest status of your order, please log in to your account and view your order under Order History. Alternatively, you may enter your order number, order email and billing ZIP code in the "Check Order" section on the Sign In page for delivery updates. In the event your product was damaged or missing, please contact us at support@w3llpeople.com.
Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products that have left our stores (been shipped), we are declining all returns (including refunds, store credits and product exchanges) for the safety of our customers and associates.
You can contact us at support@w3llpeople.com or by calling 1-800-790-1563.
Please email support@w3llpeople.com and we will gladly assist you.
W3LL PEOPLE eCommerce Purchases: Not to worry brave beauty, we include a return label with each order. If a product does not meet your expectations, you may return it for a refund within 30 days from the date of purchase. You can use the same package our products arrive in just attach the USPS return label and put that in your outgoing mail. Please include the original packing slip or order confirmation, as well as your request (ie return, exchange, etc). If you are unable to locate those documents, please write your name, order number, product information, and request (ie return, exchange). Samples and the original shipping fee is not refundable. Return label is provided for shipments in the US at this time, not for international orders. Click here to learn more... W3LL PEOPLE Studio Purchases: W3LL PEOPLE Cosmetics: Returned to original form of payment within 30 days with receipt. Other Brands: Unused products: Returned to original form of payment within 30 days with receipt. Used products: Store Credit or Exchange Only within 30 days with receipt.
When viewing a product, simply click the Ingredients tab.
Visit the W3LL MATCHED Foundation Selector, or you may send a picture of yourself to support@w3llpeople.com for expert matching by our Green Beauty Pros!
Click here to learn how.
Click here to learn how.
Our proprietary essential oil blend creates the scent in our Narcissist and Universalist sticks. It is comprised of rosemary, holy basil, tomato leaf and vetiver.
All W3LL PEOPLE products are gluten free.
W3LL PEOPLE offers several vegan products.  Look for the Vegan badge on product pages and/or packaging. 
Our cosmetic is much less likely to cause a reaction or breakout because we’ve removed potential irritants like parabens, mineral oil, chemical dyes, dimethicone, sulfates, bismuth oxychloride and fragrance.
Yes, but please consult your physician prior to making any new additions to your beauty routine.
If a product you want is out of stock, be sure to add yourself to the wait-list located on the product item page. You will be the among the first to know when it becomes available!
All W3LL PEOPLE product are formulated to naturally withstand normal perspiration and wear.
W3LL PEOPLE offers the Bio Tint Multi-Action Moisturizer with SPF 30 and all other complexion basics offer a protection range of +/- SPF 10. Please note that we do not recommend relying on your makeup for sun protection.